OUR TEAM
Home Manager
Our residential care home is led by our experienced Care Home Manager, Tracy Mussett, who supports our qualified team of carers, kitchen and housekeeping staff.
Tracy joined Orchard Court in 2007 as a Care Assistant before moving into a Senior Carer role. She became Orchard Court’s residential care home Manager in 2012. Tracy manages the home from her heart and considers all of Orchard Court’s residents as members of her extended family. She prides herself on being approachable, caring and understanding while also maintaining strong relationships with residents and their families.
Tracy and her team work tirelessly to provide high quality care with a personal touch and strongly believe that Orchard Court is the residents’ home with the team members as invited visitors.
Our Team
Tracy is supported by a deputy manager Mandy and team leaders Leonni and Becky, in order to ensure there is a member of the management team available every day of the week. We believe this is important for the well-being of our residents and the peace of mind of their relatives.
Our Home Managers are assisted by a qualified and experienced care team. The care home team is dedicated to carrying out their duties 24 hours a day, seven days a week. They are committed to making a meaningful difference to the lives of the residents who live at Orchard Court.
Jasmine Support Team
The Orchard Court team are supported by the Jasmine Support Team which includes our dedicated Compliance Support Manager and People and Compliance Support Coordinator:
Compliance Support Manager
The Compliance Support Manager’s role is to continually drive high standards of care and compliance across the company by regularly performing audits at all our homes. Our nine bespoke audits cover every aspect of the running a care home and are completed at least quarterly at every home. The Compliance Support Manager also produces the action plans to implement the required improvements identified by these audits. They are then responsible for signing these action plans off, but only when totally satisfied that the home managers and their teams have thoroughly completed them. They also track any complaints and safeguarding issues through to their full resolution, and produces our homes’ detailed monthly Jasmine Compliance Reports and Scores, which are used to closely monitor our homes.
People and Compliance Support Coordinator
The People and Compliance Support Coordinator’s focus is on Team Engagement, Development and Training. As part of Jasmine’s New Starter Programme, they work closely with each New Starter, their respective New Starter Champion and Home Manager to ensure each new member feels settled, happy and content in their new role and as a valued member of the team. They are also responsible for ensuring all team members’ mandatory training is current and up to date whilst supporting team members with their personal training and development. In addition to this the People and Compliance Support Coordinator provides support and advice to the homes to help them to achieve and maintain their best Jasmine Compliance Score and be ready for CQC and Local Authority Inspections.