Our residential care home is led by our experienced Care Home Manager, Tracy Mussett, who supports our qualified team of carers, kitchen and housekeeping staff.
Tracy joined Orchard Court in 2007 as a Care Assistant before moving into a Senior Carer role. She became Orchard Court’s residential care home Manager in 2012. Tracy manages the home from her heart and considers all of Orchard Court’s residents as members of her extended family. She prides herself on being approachable, caring and understanding while also maintaining strong relationships with residents and their families.
Tracy and her team work tirelessly to provide high quality care with a personal touch and strongly believe that Orchard Court is the residents’ home with the staff as invited visitors.
Tracy is supported by a deputy manager Mandy and team leaders Leonni and Becky, in order to ensure there is a member of the management team available every day of the week. We believe this is important for the well-being of our residents and the peace of mind of their relatives.
Our Home Managers are assisted by a qualified and experienced care team. The care home team is dedicated to carrying out their duties 24 hours a day, seven days a week. They are committed to making a meaningful difference to the lives of the residents who live at Orchard Court.
Jasmine Support Team
The Orchard Court team are supported by the central Jasmine Support Team. This team provides Orchard Court Care Home with total IT, financial, recruitment and human resources support. This allows the team at Orchard Court to focus entirely on what they do best, providing great care to our residents.
The Support Team also includes our dedicated Compliance Support Manager and Team Support Manager.
The Compliance Support Manager visits Orchard Court regularly to independently check on the home’s compliance. Nine bespoke audits over the course of a year cover every aspect of the care and service provided by our Care Home.
They also produce the action plans to implement any required improvements identified by their audits, and are responsible for signing these off when they are totally satisfied that the Orchard Court team have thoroughly completed them.
In addition The Compliance Support Manager monitors all complaints and safeguardings through to full resolution and produces the bespoke monthly Jasmine Compliance Report and Score.
The Team Support Manager supports the team if and when our Jasmine Compliance Score falls to ensure we provide the highest standards of care at all times. In addition they support our Activities Co-ordinator to provide varied and engaging activities for our residents.
The Team Support Manager also plays a key role in supporting all new staff to settle in and ensures all our home Champions are trained to be able to maximise their positive impact in their area of expertise.